Frequently Asked Questions
We have answered some of the most common questions we are asked when customers are enquiring about our products. If there’s anything you feel remains unanswered in the FAQ below, please contact customer services who are always on hand to help.
We accept all major credit and debit cards. Customers can also checkout with PayPal or spread their payments with Klarna.
We currently offer payment plans through our finance partners, Klarna and PayPal. We have the option of paying in three equal monthly payments to help spread the cost.
You will receive a sales confirmation immediately after you have purchased online. Please check you have entered the correct email address and check your junk and spam folder if the sales confirmation does not appear in your inbox.
You will have a further 24 hours to let us know of any changes you wish to make.
Your card details are safe with us. Our payment gateway is provided by Stripe Payment Systems, Klarna and PayPal. Our website is secured by SSL encryption technology which is the most advanced software at ensuring online transactions are secure.
You can amend your order within 24 hours of receiving your sales confirmation. After this time, any order amendments may incur a cost (please see our Terms of Service).
Fabric samples are sent out within 24 hours of receiving your request and are sent out via 1st class post. If you have any issues, please contact our customer services team.
Yes. Innovation and design are what we do which is why we love partnering with interior designers, architects, and boutique hotels to perfect their interior vision. You will have a dedicated account manager who is able to guide you through the process. To apply for a trade account, please email email@example.com or call 01924 930062.
All products are handmade at our headquarters in West Yorkshire. Some items such as car beds and bunk beds are sourced from external distributors.
We offer a one-year free warranty with every item purchased. The warranty covers structural defects and manufacturing faults but does not cover rips, staining or spillages.
You also have the option of adding an additional two-year warranty with Amare Care, meaning you will be covered for three years in total! To take advantage of Amare Care, simply add this to your basket at checkout. For further information on Amare Care, please read our warranty and Amare Care guides.
We use a wide range of upholstery fabrics, most of which are woven with natural fibres. As the fibres are natural, there can be a slight variation between batches, but we ensure that there are never any extreme differences. Slight variations are what makes your bespoke item unique to you.
All our upholstered beds are bespoke and made to order, therefore we can customise virtually any product and adapt it to your needs. This ranges from adjusting headboard heights to combining two designs to achieve your dream look. Customisations may attract a surcharge depending on the degree of alterations required.
Please get in touch with our friendly customer services team to discuss your requirements.
Our ottoman beds boast four hinge pistons which enable convenient access to the two storage compartments below. Our metal gas lift storage solution can be added to any bedstead and is powered by two hinged gas pistons which lift to reveal one large storage compartment.
When first used, the hinge pistons can be quite stiff. Therefore, we advise placing your mattress on the ottoman frame before attempting to operate the gas lift mechanism. The additional weight of the mattress reduces the stiffness of the pistons to enable a smoother operation.
All our beds and headboards are manufactured in standard UK sizes and will fit all standard UK mattresses. For example, if you have a standard UK 4ft6 double (135cm x 190cm) mattress, it will fit any of our 4ft6 double beds.
Yes, we recommend you order free samples so you can see the colour and fabric of your bed in person and match it with your home.
Please note: we will not accept returns for apparent discrepancies between the fabric pictured and the fabric you receive on your bed. If you would like clarification over a certain colour, please use the fabric request option.
You can buy any headboard with confidence. All our headboards are manufactured in line with standard UK sizing so our headboards will fit the corresponding size base, even if the base was purchased from another retailer.
Yes. As standard, we provide chrome feet with all our beds unless stipulated otherwise. Please call our customer services team who can talk you through alternative feet options.
Both our ottoman beds and divan beds arrive in two pieces. Once assembled, the two parts are adjoined to create a single solid unit. 3ft styles arrive assembled ready to use as a single unit.
Yes. As standard, the studded beading that is pictured is what we will deliver. You have a choice of chrome, gold, and antique brass beading. However, if you would like to change the colour of the beading, please contact our customer services team.
Yes, but we always recommend allowing us to install the items for you. Our expert team will take your items to the room of your choice, complete the fitting, and dispose of any unwanted materials. If you choose to assemble your items, please check all items at the time of delivery as we will not be liable for any resultant damage once the packaging is opened and the bed is set up.
If you are concerned about delivery timings, we can reschedule the delivery to a time more suitable for you.
We have promotions available for multi-item purchases, many of which are automatically applied at checkout. We do occasionally have sales and discount codes running so please do contact our sales team to take advantage of the latest offers.
Delivery timescales are dependent on where you live in the UK, our delivery schedule in your area and the types of items ordered.
Our standard delivery times for delivery are between 7-14 working days from the date of your order. However, these estimates may vary in busy periods and offshore deliveries can take up to 4-6 weeks. All delivery estimates are guidelines.
If you would like fast delivery, we offer an express delivery option where we deliver within 6 working days. The first working day is the next working day after your order is placed.
Yes, please let our customer services team know when you place the order so we can make the necessary arrangements.
If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24 hours prior notice is required to cancel or reschedule a delivery to avoid incurring extra fees. Please note that in the event you reschedule the delivery of your items, we cannot guarantee delivery will be completed within our standard timescales.
We know it is not ideal but failed deliveries will incur a cost. This is because we are unable to claim back costs associated with route planning, driver’s wages, and vehicle space allocation.
We offer free delivery to most areas within mainland UK (please see our Terms of Service). If you require further information, please reach out to our customer services team who will be happy to assist you.
We offer free delivery to most areas. We only charge to remote areas of mainland UK and Northern Ireland.
We offer a unique mattress recycling service where we can take away your old mattress when you order a new one.
We currently do not take away and recycle any other furniture items.
We can deliver to the Republic of Ireland and Europe upon request. Deliveries to these locations will attract a surcharge which is dependent on location and item. Please contact customer services for more information.
Alternatively, international customers can arrange collections from our factory headquarters at no extra cost.
To maintain quoted delivery timescales and offer you first class service, we ship orders according to our weekly schedule. If circumstances allow, we may be able to accommodate a weekend delivery.
If weekend delivery is essential, we can accommodate this but it would mean longer lead times which would be confirmed at the time of booking in the delivery.
Please call our customer services team as soon as possible if you need to change the details of your delivery. It is your responsibility to ensure the delivery details you have provided are correct. Incorrect details may lead to a delay in delivery and the incurring of fees.
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Returns & Refunds
You can cancel your order free-of-charge within 24 hours of placing the delivery. Please contact our customer services team as soon as possible if you wish to cancel your order.
Once 24 hours have passed since your order was placed, production will commence. Customers can still cancel their order before delivery, but a 50% cancellation fee will be charged to cover the cost of processing time, material usage and labour costs.
All refunds will be processed immediately but please allow 14 working days for the funds to show up in your account.
Damages and inaccuracies are very rare but can occur, so we ask that you check your products over once you have received them. If, in the unlikely event, you find that any items are damaged, please contact our customer services team who will provide a solution.
Adam and the team
have been great...
The team have been great, I must highlight their service is something unique we had a small issue with the delivery but the team quickly resolved it, I will recommend Amare living to anyone, I promise you if I need beds in future I’ll be coming to you.
Thank you again.
I genuinely could not recommend this company anymore they go above and beyond with design and delivery with fantastic customer service making you feel at ease all the way through and providing fantastic quality beds.
Thank you for helping in a crisis moment and providing me with fantastic beds
High Quality, Affordable Bed with Quick Delivery...
Really pleased with our beautiful bed – it was delivered within 2 weeks of ordering (even over the Christmas period).
It looks exactly as pictured and is even better quality than imagined, considering the affordable price point. It was also really helpful being able to order free fabric samples before placing an order.