Delivery
Once the packaging has been removed, leave the mattress uncovered for 4-6 hours allowing it time to breathe.
Your mattress may have compressed slightly whilst being transported, this is common and not an issue of concern as it will soon resume its natural size and shape.
A new mattress can sometimes take time to get used to. Please allow time for the fillings to settle and for your body to adjust to the springs.
The fillings may occasionally release an odour following the removal of packaging. Once the mattress has been well aired, the smell will dissipate.
If your mattress arrives rolled, please unroll it as soon as possible and place it on a bed in a warm room for 24-36 hours to allow it to regain its natural shape.