Amare Living Terms of Service
We really want you to be happy with your custom made-to-order furniture.
If in the unlikely event you are not entirely satisfied, we will try and resolve your issue or facilitate your return as easily, stress-free & speedily as possible. This is our commitment to you.
Once your order has been received by the Amare Living team, we will send out a sales confirmation by email, confirming all aspects of your order. Your delivery date will be confirmed at a later stage. Once details of your order are confirmed, we will start production and plan delivery.
You have the right to cancel or change any aspect of the order until your order is confirmed and in production. If you would like to make a change please contact the Customer Services Team via Phone or via email at firstname.lastname@example.org
If you wish to cancel or change your order after 24 hours of placing the order, you will be charged £50 to offset any production and administration costs that we have incurred. An order amendment will reset the delivery timescales.
It is your responsibility to ensure that the furniture you have ordered will fit into your home. It is very important that you carefully measure where your furniture will be placed and consider the route our delivery team will take to get it there. If you have any concerns regarding access, please contact the Customer Services Team.
Whilst we cannot initially guarantee a delivery date, we aim to deliver all of our products within 7-14 working days. The delivery estimates quoted on this site are not guaranteed but can be used as reasonable expectation on when you should expect to receive your order. We will do our utmost to meet our quoted timescales. In the event that we will not be able to meet this target, you will be notified at the first instance. Delivery to more remote areas of the UK may incur additional delivery delays. For more information, please contact our Customer Services Team.
Delivery Days and Charges
Our deliveries are conducted Monday to Sunday, 7am-10pm. In all cases, delivery date and time will be agreed with you beforehand.
We offer free delivery to all our customers. In some instances, a small delivery charge may apply to some remote locations.
Any surcharges applicable will be applied at checkout. If you require additional assistance, please contact customer services.
Your order will be scheduled for delivery and you will be contacted by one of our team to discuss a delivery day and a time slot that suits our delivery schedule, van capacity, availability in your local area and your availability to receive your order.
Customers must be available at the delivery address to sign and acknowledge receipt and acceptance of the products.
If you are not available in person to accept on the delivery day and the time slot we have agreed with you, we reserve the right to charge a fee of £60 for redelivery (may vary in remote locations). All redeliveries will respect our rolling delivery schedule, van capacity & availability in your local area.
The quoted delivery timescales will reset if a delivery fails.
If you have installation of your bed scheduled but the bed frame is unable to be transported up the stairs, this will go down as a failed delivery and a minimum fee of £60 for redelivery will apply in addition to the cost of altering/re-making the bed parts which do not fit up the stairs.
Quality is paramount to us. Every product that we send out undergoes a rigorous quality assessment and is also re-checked against your order specifications.
Damage or inaccuracies are rare but can happen, so we ask that you check your products over after the team have delivered your items. You will be asked to confirm and sign that you have taken receipt of products in excellent condition and according to your specification. If youâ€™re not 100% happy when you inspect them, please make a note of this on the delivery form and let our Customer Services team know as soon as practicable so that we can rectify the issue for you.
Returns after Delivery
Every item that leaves our doors is made-to-order to your specifications. Therefore, we don’t accept returns of made-to-order items unless they are faulty or incorrect.
If you only realise after the delivery that you are unhappy with the quality, or that we’ve sent you the wrong item, please contact our Customer Services Team within 14 days of delivery so that we can either resolve your issue or facilitate your return.
We may ask for you to send us photos or videos of any areas of damage or imperfection to offer you a suitable course of action.
Please ensure that the item is returned in the condition it was received in. If the item is not received in the condition in which it was received, you will be charged for the repair of the item to return it to its original condition.
For hygiene purposes, we are unable to accept back any mattresses that have been removed from the original packaging. This policy will be strongly enforced regardless of whether the correct mattress has been received. Prior to opening the mattress, please ensure you have received the correct size and style of mattress. All mattresses are delivered in clear plastic polythene packaging.
If an item does not fit up the stairs, it will be registered as a return after delivery. Until the outstanding costs of redelivery and adjustment have been paid, the new parts will not be delivered. Failure to settle the outstanding amounts within 14 days of request will lead to a cancellation of the order and the order will be logged as a return after delivery.
Therefore, it is imperative for customers to ensure the items ordered will fit up the stairs. Please contact us if you would like to discuss anything prior to ordering.
We will process your refund as soon as we receive your item back in stock. Orders that have not been delivered will be refunded within 14 days of notification. We will refund purchase price, excluding our administration fee of £100 per order.
Orders that have been delivered and returned will be refunded within 14 working days after we receive your return. We will refund 60% of your purchase price, excluding our collection and restocking charge of £100 per order. The restocking fee will be deducted from the purchase price and the 60% refund will be calculated on the remaining amount.
You will not be charged for the delivery of a new part if the product we delivered is faulty or incorrect. However, if you choose not to exchange and instead opt for a return, the product will be deemed to have been delivered and returned and standard charges will apply.
For security reasons, you will be refunded on the card or payment method that you used to place your order.
Many of our products are handmade for you. For this reason, dimensions may vary +/- 5% for sizes stated. On the occasion where space and fit are of paramount importance or concern, please contact our Customer Services Team to satisfy yourself that the item is fit for purpose and available space.
We cannot be held responsible for inaccurate measurements.
All of our upholstered products are available in any of our wide range of quality fabrics. Our fabrics vary in colour, feel, durability and composition. Fabrics will also appear different in person versus online where screen resolutions and technologies vary considerably.
For this reason, and in the interests of a smooth experience with Amare Living, we can send out up to seven samples of the fabrics prior to placing an order. This service is free of charge.
We will not accept returns for apparent discrepancies between the fabric pictured and the fabric you receive on your bed as we offer the option of viewing the fabrics via our sample service prior to ordering. If you would like clarification over a certain colour, please use the fabric request option.
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Adam and the team
have been great...
The team have been great, I must highlight their service is something unique we had a small issue with the delivery but the team quickly resolved it, I will recommend Amare living to anyone, I promise you if I need beds in future I’ll be coming to you.
Thank you again.
I genuinely could not recommend this company anymore they go above and beyond with design and delivery with fantastic customer service making you feel at ease all the way through and providing fantastic quality beds.
Thank you for helping in a crisis moment and providing me with fantastic beds
High Quality, Affordable Bed with Quick Delivery...
Really pleased with our beautiful bed – it was delivered within 2 weeks of ordering (even over the Christmas period).
It looks exactly as pictured and is even better quality than imagined, considering the affordable price point. It was also really helpful being able to order free fabric samples before placing an order.